Refund Policy – Returns and Refunds for Online Purchases
If you are not satisfied with a product purchased from our online store, you may request a refund according to the policy below.
When Am I Eligible for a Refund?
Refund requests are accepted if:
The request is made within 30 days of receiving the product
The product is returned unused, unworn, and in its original packaging
All accessories, tags, and manuals are included
Returned products that do not meet these conditions may be sent back to the customer.
Non-Refundable Products
Refunds are not available for:
Gift cards
Personalized or custom-made products
Final sale or clearance items
Products damaged after delivery
How to Request a Refund
Contact Customer Support via the Help Center
Provide your order number and reason for the return
Follow the return instructions provided by our team
Refunds are processed only after the returned product is received and inspected.
Refund Method and Timing
Refunds are issued to the original payment method
Processing time may vary by payment provider and typically takes 5 to 15 business days
Shipping Fees
Original shipping fees are non-refundable, unless the return is due to an error on our side
Return shipping costs may apply, depending on the reason for the return
📌 Important Information
All returns, refunds, and exchanges are subject to product inspection
We reserve the right to refuse requests that do not comply with this policy
For additional assistance, please contact our Customer Support team through the Help Center.
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